BPKN makes efforts towards fulfilling consumers rights, business during pandemic

BPKN makes efforts towards fulfilling consumers rights, business during pandemic

reported by: Setiawan Liu


Jakarta, June 20, 2020/Indonesia Media – The year of 2020 is the second time for holding Indonesian Consumer Protection Award (ICPA) in which the National Agency for Consumer Protection (BPKN) of Indonesia has focused on the appreciation towards businesses, and also central government, local government since the covid-19 pandemic hit multi-industry sectors. This is challenging for the government to provide law certainty for consumers, and it has become the concern of BPKN. Whether the rights of consumers can be protected and fulfilled when doing transaction of goods and services.


“We are facing global health crisis which has never happened within 75 years of the history of the United Nations; a crisis which drove the people into suffering, the infection of global economy, difficulty. It was certainly that global recession would hit multi-dimensions, after the issues of consumer protection occured during the pandemic,” said BPKN’s coordinator of communication and education Arief Safari



Businesses and local governments should also improve consumer protection. BPKN designed two categories for this year’s award, while showing more concerns on consumer protection, namely the category of private entities consisting of state-owned enterprises/BUMN and local-owned enterprises/BUMD. Besides, there is a category of public entities consisting of central government, or state ministries and local governments.


Here are some examples of consumer protection during the covid-19 pandemic, as follows:

  1. Consumer rights; to get clear, straight and correct information (Law of the Republic of Indonesia, Number 8 Year 1999 concering Consumer Protection or UUPK, article 4c), namely a viral herbal product which claimed that it would cure people of coronavirus, and it would be made for mass-production. But it has not proved to be true (the category of entity)
  2. Consumer rights, to be treated and to be served correctly and there must not be any discrimination (UUPK article 4g), an example of a retailer that still opened the outlet and gave service of delivery to prevent the spread of coronavirus (the category of private entity) or the Jakarta city government, giving instruction to a local company owned by the provincial government, Pasar Jaya province provide online service. While there are 50 markets throughout Jakarta which are available for online service to provide important staple foods.
  3. Consumer rights; comfort, security, safety when consuming the goods and/or services (UUPK article 4a), an example of malls in Jakarta which provide the facility of touchless (the category of private entity) or an initiative from the government of Salatiga city, central Java which enforce people to wear face mask and design Physical Distancing Queue (PDQ) for consumers when going to traditional market to buy foods (the category of public entity).
  4. Consumer rights, to get advocation and protection and dispute settlement obediently (UUPK article 4e), an example of state-owned power company or PLN made an effort of consumer protection by giving relaxation, an installment of the bill for 1,93 consumers who likely suffer from an increase in electricity bills (the category of private entity) or BPKN established online advocacy towards complaints of e-commerce transaction during the first semester of 2020. (sl/IM)
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